What is your Return policy?
Returns must be sent back within 60 days of your order ship date to be eligible for a refund. We do not offer exchanges or store credit for non-U.S. orders at this time.
Please note: Shoes must be returned within their original box, and the shoe box must be packaged in an outer protective shipping container for return transit. Swimwear must be returned with the hygienic liner attached and intact.
How can I initiate a return?
To initiate an international return, enter your order number and email address. Depending on your location, you may have two options for your return label type:
Standard return: Provides a pre-addressed shipping label but can be used with your preferred shipper. We recommend purchasing a shipping method with tracking, as ebizpaper cannot be held responsible for lost packages that are not able to be tracked.
Express return: Provides a pre-addressed shipping label to be used at DHL only. A flat return shipping fee of $10 USD will be deducted from your refund amount once your return is received and processed.
You are always welcome to use your own return shipping method, however, we encourage you to make careful note of your tracking information, as ebizpaper is not responsible for lost returns that were sent without using our label.
Once your return is completed, you will be notified via email with the details.
Final sale items are not eligible for refund, store credit, or exchange. Please note that all final sale items sent back without prior authorization will be considered forfeited, and will be handled at ebizpaper’s sole discretion.
Please allow up to 14 business days for your return to be processed upon receipt at our warehouse.